Shipping policy
SHIPPING POLICY
Maison Eloire aims to process and deliver every order carefully and within the delivery timeframe communicated to the customer.
1. Order Processing
After placing an order, you will receive an order confirmation by email.
Once your order has been processed and shipped, you will receive shipping information and tracking information where available.
2. Delivery Times
The applicable estimated delivery time is displayed during the ordering process and/or on the relevant product page.
Delivery times are estimates unless a specific delivery time has expressly been agreed.
Occasionally, deliveries may be delayed due to circumstances such as carrier disruptions, exceptionally high demand, weather conditions or other circumstances outside our direct control.
If we become aware of a significant delay, we will inform you where reasonably possible.
Your statutory rights regarding late or failed delivery remain unaffected.
3. Shipping Costs
Any applicable shipping costs will be clearly displayed before you place your order.
Where Maison Eloire offers free shipping as part of a promotion, this will be applied in accordance with the conditions of that promotion.
4. Delivery Address
Customers are responsible for providing a correct and complete delivery address when placing an order.
Please check your information carefully before completing your purchase.
If you notice an error immediately after ordering, contact us as soon as possible at info@maison-eloire.com.
If the order has not yet been processed, we will try to correct the address. We cannot guarantee that an address can be changed after an order has been processed or shipped.
5. Risk During Delivery
Maison Eloire remains responsible for the goods until you, or a third party designated by you other than the carrier, has received them, except where applicable law provides otherwise.
If a shipment is lost or damaged during transport before delivery to you, please contact us at info@maison-eloire.com so that we can investigate and provide an appropriate solution where required.
6. Delayed or Missing Orders
If the expected delivery period has passed and you have not received your order, please first check the tracking information if available.
If this does not resolve the issue, contact us at info@maison-eloire.com and include your order number.
We will investigate the status of the shipment.
7. Damaged Parcels
If your parcel arrives visibly damaged, we recommend taking photographs of the packaging and the product and contacting us as soon as reasonably possible.
Providing photographs can help us investigate the issue, but this request does not limit your statutory consumer rights.
Contact
Maison Eloire
Email: info@maison-eloire.com
KVK / Chamber of Commerce number: 89341945
VAT number: NL004718775B26